Always On · Maintenance & SLA

Someone’s got your systems covered.

We install intelligently secured, smart connected systems, then we stay on to look after them. Regular check-ups and a watchful eye mean you can get on with your business, knowing it’s connected, protected and always on.

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Always on
Cameras online Network healthy Gate working Backup power ready

“Who do we even call?” shouldn’t be a question

We’ve all been there. You discover a camera has been offline for weeks. A gate quietly stopped working and everyone just walked around it. Something breaks and nobody is sure whose job it is to fix it.

Technology is brilliant when it works, but it’s also a bit like a houseplant: it does best with a little regular attention.

That’s where we come in. We check, tidy, test and keep watch, so small hiccups get sorted before they turn into big ones. And when you do need help, you know exactly who to ask.

A camera that’s been offline for weeks

A gate that quietly stopped working

“Who do we even call?”

SLA? Think of it as a service plan, but for your systems.

SLA stands for Service Level Agreement. It sounds very formal, but the idea is simple.

An SLA is a clear, written agreement that says how we’ll look after your systems: what we’ll check, how often we’ll check it, and how you can reach us.

You probably already do this with your car. You don’t wait for the engine to cough and splutter on the N2. You book regular services so small things get spotted early, and you know the workshop’s number.

An SLA does the same for your cameras, gates, Wi-Fi and more. Everyone knows what to expect, and nothing is left to guesswork.

Your car

  • Regular services
  • Small things spotted early
  • You know the workshop’s number

Your systems

  • Regular check-ups
  • Small issues fixed early
  • You know exactly who to call

Same idea. Fewer surprises.

Our maintenance and monitoring services

Three ways we look after the things we install. Pick one, or let us put them together for you.

Maintenance Plans

Regular check-ups and care for the systems we install, so small issues get fixed before they become big ones.

A plan is a scheduled routine. We visit, check that everything is healthy, clean what needs cleaning and fix what needs fixing. Then we tell you how things look.

Real life

A warehouse manager used to find out a boomgate was misbehaving only when a truck was stuck outside. With a plan, the issue is spotted at a planned check-up, on a quiet morning, long before the truck arrives.

Illustrative example only, not a client story.
  • Businesses that want fewer surprises
  • Sites with several systems working together
  • Teams without in-house technical staff
  • Planned site visits, according to your requirements
  • System health checks: hard drive capacity, time and date, the link to the internet (WAN) and recording days
  • Cleaning of equipment, depending on what you have on site
  • A short report after each visit, sent as a PDF by email
  • Firmware or software updates
  • Call-out terms and parts: included, and based on your requirements
A SiyaXhuma technician checking a network cabinet

CCTV Maintenance

Keeping your cameras clean, aimed correctly, recording and working as they should.

We check that lenses are clear, cameras are pointing where they should and everything is online. We also check the one thing that matters most: that your footage is actually being saved.

Real life

After a break-in, a business owner goes to look at the footage, and finds the recorder stopped saving it weeks ago. A regular check-up is how we catch that early, so the footage is there when you need it.

Illustrative example only, not a client story.

Why cameras need a check-up too

Cameras work hard, and they’re outdoors in all weather. Spiderwebs, dust, salty coastal air and the occasional enthusiastic bird can all get in the way. A camera that is switched on isn’t always a camera that is seeing, or recording. A quick check-up keeps your eyes open.

  • Sites that rely on footage for safety and peace of mind
  • Larger sites with many cameras, where one going offline is easy to miss
  • Anyone who isn’t sure their cameras are recording
  • Checking that cameras are online
  • Cleaning of lenses and housings
  • Checking camera angles and views
  • Checking that footage is being saved and can be played back
  • Firmware or software updates
  • Call-out terms and parts: based on your requirements

CCTV Maintenance can be offered on its own.

Aim and angle LIVE Recording days Lens clearWiped and spotless Angle correctAimed where it should be Camera onlineConnected and working Footage savingSaved and played back

Command & Monitoring

A watchful eye on your systems and alerts, so issues are spotted early.

Think of it as a friendly control room. Instead of you keeping an eye on screens and alerts, a team does it for you, and lets you know when something needs attention.

Real life

A camera drops offline at night. Instead of nobody noticing until the next week, it’s spotted and flagged, and the right person is told.

Illustrative example only.
  • Sites with lots going on, and not enough hours in the day
  • Teams that can’t watch screens or alerts all the time
  • Businesses that like to know early
  • How monitoring works: both remote and on-site. It links to our CRM (customer management) system, which loads a ticket for our team to attend to.
  • What is monitored: cameras, access control, networks, sensors and power
  • Hours of monitoring: business hours, after hours or 24/7, depending on your SLA
  • What happens when something is spotted: a ticket is loaded for our team to attend to, and you stay updated through the ticketing system
  • Reporting
Command & Monitoring All systems normal 1 alert Cam 01 Cam 02 Cam 03 Cam 04 No signal Cam 05 Cam 06 Systems Cameras Access control Networks Sensors Power Activity Everything is running as it should. Cam 04 went offline Ticket loaded for our team A team member is on it Cam 04 is back online Alert: camera offlineThe right person is told

Lots of systems, one friendly plan.

A plan can look after all of the systems below. That includes systems we didn’t install, once we’ve done a site visit and worked out what we can look after.

Cameras

Clear lenses, correct angles, footage saved.

Learn more

Access control

Gates, boomgates, turnstiles and readers doing their job.

Learn more

Wi-Fi and networks

Connections kept in good shape.

Learn more

Sensors

Smart sensors that keep watching quietly.

Learn more

Backup power

Checked, so it’s ready when needed.

Learn more

Fibre, point-to-point links and cabling are covered too.

Honest and simple: standard response times apply.

When you ask us for help, our standard response times apply. We’d rather be upfront than make big promises we can’t keep.

Curious what that means for your site? Ask us. We’ll explain it in plain language and talk through what works for your situation.

The exact times are set out in your SLA agreement.

Ask us about response times

Sound familiar? Here’s where to start.

“We don’t know if our cameras are actually recording.”

CCTV MaintenanceWe’ll check, so you’re not guessing.

See CCTV Maintenance
“Things only get fixed when they break.”

Maintenance PlansRegular check-ups mean small issues are fixed early.

See Maintenance Plans
“Nobody’s watching the screens or the alerts.”

Command & MonitoringWe keep a watchful eye so you don’t have to.

See Command & Monitoring
“We have lots of systems and no idea who looks after what.”

A plan that covers it allOne friendly team to call.

Let’s chat

Looking after the rest of what we do

Maintenance and monitoring keep everything else we install at its best.

Cameras, access control and sensors stay healthy and working.

Cameras & perimeter

Clear lenses, correct angles, footage saved.

CCTV & Perimeter

Access control

Gates, boomgates, turnstiles and readers doing their job.

Access Control

Environmental & smart sensors

Smart sensors that keep watching quietly.

Environmental & Smart Sensors
Protected overview

Wi-Fi, fibre and links are kept in good shape.

Wi-Fi and networks

Connections kept in good shape, so your team and visitors stay online.

Connectivity

Point-to-point links

Links between buildings, kept in good shape.

Connectivity

Fibre and cabling

Fibre and cabling, kept in good shape.

Connectivity
Connected overview

Backup power is checked, so it’s ready when needed.

Solar

Solar power, checked so it’s ready when needed.

Power Backup & Solar

Battery and backup power

Backup power is checked, so it’s ready when needed.

Power Backup & Solar

Always on

Your business keeps going, because the power behind it is looked after.

Power Backup & Solar
Always On overview

What to expect

1

Let’s chat

Tell us what you have on site and what’s keeping you up at night. No pressure, and no jargon.

2

Site check

We take a look at your systems so we understand what you have and what condition it’s in. The site check is part of the process.

3

Plan agreed

We put together a clear plan, customised to your site and needs, and agree it with you, in writing.

4

Ongoing care

We look after your systems on an agreed schedule, and you know exactly who to call. Standard response times apply.

Ongoing care for the way you work

Looking after businesses across South Africa

Not sure if we cover your area? Ask us. We’ll tell you honestly.

Maintenance and monitoring are available across all three provinces: KZN, Gauteng and the Western Cape.

See all the areas we serve

Check your area

KZN

DurbanUmhlangaPietermaritzburgRichards Bayand surroundings

Gauteng

We have an installation team in Gauteng.

JohannesburgPretoriaSandtonCenturionand surroundings

Western Cape

Cape TownCentury CityBellvilleGarden Routeand surroundings

Questions people often ask

What is an SLA?
A Service Level Agreement is a clear, written agreement on how we’ll look after your systems, a bit like a regular service plan for your car. It sets out what we’ll do, how often, and how to reach us.
Do you maintain systems you didn’t install?
Yes. We do a site check first, to work out what we can look after.
How often are cameras checked?
It depends on your SLA agreement.
What are your response times?
Standard response times apply. The exact times are set out in your SLA agreement, and we’re happy to explain what that means for your site.
What does a plan cost?
It depends on the size of your site and your requirements.
Is there a contract, and how long is it?
Yes, it’s a month-to-month agreement.

Tell us what’s keeping you up at night.

Whether it’s a camera you’re not sure about, a gate that’s acting up, or simply “who do we call?”, we’re happy to listen.

Let’s chat